An AI assistant that can read your entire knowledge base gives better answers. It can spot that an FAQ already exists, reuse the phrasing from a neighbouring article, and tell a reader which page actually answers their question.
Sometimes that is more reach than you want. A knowledge base often holds internal runbooks next to customer guides, or a half-finished product section you are not ready to have quoted back at people.
FinalDoc lets you draw that line explicitly.
All, or exactly what you pick
In Settings → AI (Ved AI) → Sources, content access has two modes.
All is the default: Ved AI retrieves from every published article. This is what makes the knowledge-base-aware behaviour work — taxonomy reviews that see your real category tree, gap analysis that knows what already exists, answers that cite the right page.
Allow selected narrows it. You pick categories and articles from a tree, and retrieval is limited to what you chose. Anything outside the selection stays out of the context window entirely, so the assistant cannot quote it, summarise it, or cite it.
Selecting a category covers what comes later
Selecting a category is not a snapshot of the articles in it today. Retrieval matches on the category as well as on individual articles, so an article you publish into a selected category next month is covered automatically. You do not have to revisit the setting every time you write something.
It applies everywhere the assistant reads
The boundary is enforced in the retrieval layer rather than in one screen, so it holds across every surface that asks Ved AI a question: the reader chatbot on your public knowledge base, voice mode, the Specialists in your editor, and the embedded widget. There is no path that quietly ignores it.
Publication state is always respected
Independent of this setting, retrieval never touches drafts, hidden articles or anything in the trash — even when they sit inside a category you selected. Unpublishing an article removes it from the assistant's reach immediately, without you having to update the source list.
One deliberate exception
If you switch to Allow selected and select nothing, Ved AI is not silenced. An empty selection is treated as unrestricted, and a warning is logged.
That is a deliberate choice. The alternative — an assistant that answers "I don't know" to everything because a setting was left half-finished — is a confusing failure that is hard to diagnose from the reader's side. Selecting nothing is far more likely to be an unfinished configuration than a decision to switch the assistant off. If you do want it off, there is a switch for that: Settings → AI → Enable & Configure, which now turns off the public assistant as well as the one in your dashboard.
Where to start
If your knowledge base is entirely customer-facing, leave it on All — you will get better answers. If you keep internal and external content side by side, select the customer-facing categories and let the boundary do the work.