Rich Editor
Rich text + Markdown with AI writing assistant
API Documentation
Import OpenAPI specs, interactive explorer, 6 languages
Video StudioNEW
Turn any article into a narrated video with AI
Toolbox
Snippets, variables, glossary, find & replace, templates
Knowledge Base Portal
Branded site with custom domain & SSL
Help Widget
Embeddable widget with AI chat for any website
AI Agent
Your KB on WhatsApp, Telegram, Slack, Discord
Analytics
Reader behavior, search gaps, content health scoring
🚀 Doc Autopilot
Connect your GitHub, GitLab, or Bitbucket repo. AI reads your code and generates complete documentation automatically.
See how it works →🔒 Private AI
Bring your own key — Azure OpenAI, AWS Bedrock, or any endpoint. Your code and docs never leave your cloud.
Enterprise security →Writer Assistant
14+ actions: draft, improve, shorten, translate, SEO
Doc AutopilotNEW
Generate docs from your codebase automatically
Video StudioNEW
Article → narrated video with AI voiceover
Design Assistant
Describe a look → AI generates the full theme
One-Click Translation
Translate entire KB to 30+ languages instantly
Internal Knowledge Base
Company wiki, SOPs, and team knowledge
External Knowledge Base
Customer-facing help center and docs
Software Documentation
Technical docs generated from code
SOP
Standard operating procedures and processes
User Manual
Product guides with rich media and PDF export
AI Chatbot
RAG-powered Q&A trained on your docs
API Documentation
Interactive API explorer with code examples
SaaS & Technology
Ship docs as fast as code
Healthcare
Compliant patient-facing docs
Financial Services
Reduce operational risk
Education
Student & faculty knowledge
E-Commerce & Retail
Self-service product support
IT Services
Runbooks, playbooks, and ITSM docs
Government
Public-facing citizen portals
Technical Writers
AI-assisted writing at scale
Engineering
Auto-generate docs from code
Customer Support
Deflect tickets with AI chatbot
Product Managers
Keep docs in sync with releases
IT & Compliance
SSO, audit logs, Private AI
HR & People Ops
Onboarding, policies, and handbooks
Knowledge Managers
Content health, analytics, and governance
All-in-One Platform
KB + API docs + video studio + AI agent + analytics + ticket analysis — one workspace, not 6 tools.
See all features →AI-Native
30+ AI features built from day one. Doc Autopilot, Voice Mode, Video Studio — things no other KB has.
Learn more →Freshchat
Freshchat by Freshworks provides modern messaging with AI-powered bots, multi-channel inbox, and deep integrations with the Freshworks CRM suite.
Key Features
What you get when you connect Freshchat with FinalDoc.
AI Chatbots
Freddy AI chatbots handle common questions 24/7 with KB article suggestions.
Multi-Channel
Unify web chat, WhatsApp, Apple Business Messages, and SMS in one inbox.
Team Inbox
Collaborative inbox with assignment rules, SLAs, and canned responses.
Freshworks CRM
Native integration with Freshsales CRM — conversations linked to contacts.
IntelliAssign
AI-powered conversation routing based on skills and workload.
Co-Browsing
Guide readers through complex flows with real-time screen sharing.
How to Connect
Follow these 5 steps to connect Freshchat with FinalDoc. Full details in the documentation.
- Sign up at
freshchat.comand create a workspace. - Copy the Widget Key from Admin → Web Widget.
- In FinalDoc: Settings → Integrations → Chat → Freshchat.
- Paste the Widget Key.
- Configure FAQs and bots in Freshchat's admin panel.
Use Cases
Common ways teams use the Freshchat integration.
Ready to get started?
Read the full setup guide in our documentation, or sign up and connect Freshchat in minutes.
FinalDoc is the AI-powered knowledge base platform that helps teams create, manage, and publish beautiful documentation. From API docs to user guides — we make it effortless.
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